FAQ
Frequently Asked Questions
Find quick answers about orders, shipping, and your Nureva skincare ritual.
🧴 What makes Nureva Skincare different?
Nureva combines dermatologist-backed formulations with natural ingredients, focusing on visible results in 60 days. Each product is designed to work synergistically within your complete skincare ritual.
🚚 How long does delivery take?
Orders within the UAE arrive in 1–3 business days. GCC deliveries take around 3–6 business days, and international orders 7–12 business days.
💳 What payment methods do you accept?
We accept all major debit and credit cards through our secure Stripe payment gateway.
You can also pay in installments using Tabby or Tamara, available at checkout.
For customers in the UAE, we also offer Cash on Delivery (COD).
All transactions are fully encrypted and protected for your security.
You can also pay in installments using Tabby or Tamara, available at checkout.
For customers in the UAE, we also offer Cash on Delivery (COD).
All transactions are fully encrypted and protected for your security.
🔁 Can I return or exchange my order?
Returns are accepted within 7 days for unopened, unused products in original packaging. See our Return & Refund Policy.
🧠 How do I use the Nureva Ritual Pack?
Follow the Skincare Guide for your daily ritual — starting with Cleansing Mousse, followed by Serum Mist, targeted serums, and gentle Gua Sha massage.
📦 What should I do if my order arrives damaged?
If your package arrives damaged, contact us within 48 hours with photos at contact@nureva.shop or WhatsApp +971 50 635 8252.
🌿 Are your products cruelty-free and vegan?
Yes, all Nureva products are cruelty-free, vegan, and formulated without parabens, alcohol, or sulfates.
Still need help? We’re here for you.
Contact Support →